Tuesday, May 24, 2011

Good Customer Service

Just thought I would post quickly about some good customer service I just received. Here's the story leading up to the phone call I made today. I was grocery shopping Sunday afternoon and BF decided he wanted to try the Olivieri Cannelloni pasta - we picked up Spinach and Cheese. Neither of us had tried this product before but were looking forward to it. It was kept cold on the transport home and immediatly put into the fridge. Along comes Monday I open it to cook it for supper and oh my. It STINKS and is covered in mold. I double check the 'best before' date which is June 20th - so still plenty of time. And it was kept cold so that wasn't it. I checked the seal and other then where I had it opened it was still sealed well. I was disgusted. But decided since I'm sure companies want a chance to make it right I should call them. I called Olivieri today and was very happy. He asked some questions about the product. When/where did I buy it? What did I see when I opened it? What was the best before date? He did ask what the bar code was but I didn't have it - I didn't think to write it down. But was able to still get the information he needed. He then took down my mailing info and asked if the quality control dept could call me back if needed which I agreed to. He ended the call stating I am to expect to receive a few replacements in the mail in 5-10 days. I will keep my eyes open and make sure to post what comes. I also put a call into the store manager for the grocery store I bought it from. There was no answer but I left a message. I'm curious to see if he will call me back on this.

Just to note* I did not make these calls in anticipation of replacement product. I made the calls for the company to be aware of how there product was on the shelf.

I am very happy with how the call went. And in honesty if replacement coupons come I will give it another shot.

Has anyone else tried the Olivieri products? If so what do you think? Good or bad?


Clayton Thomas said...

Returning the follow. I don't think I have tried their products but it sounds like good customer service. Give them another shot!


Marlee said...

I've never heard of that brand, but I definitely call companies if their stuff isn't up to par. Found you at the Wednesday Blog Hop, and am glad I did! Am a happy new follower :).


tracerscouponaffair said...

I love good customer service! It is rare at times. I am your newest follower from the hop!

Wicked Chef # 1 - Linds said...

I think it is so awesome that you are commending a good job! Too often we all tend to focus on the negative sides of customer service. It is incredible that you've taken the time to appreciate their dedication to their customers. I am a new follwer and would love for you to stop by :)


Diane H said...

I love good customer service. I was redeeming three 'free' coupons at a grocery store and the clerk had trouble figuring it all out and in her frustration said to me, "I guess you do a lot of complaining to companies." I was horrified she thought I was trying to get something for nothing..My coupons were from House Party and Coffee-Mate--legit coupons in response to my loyalty!

New follower from the Wednesday day hop

Grace said...

It is nice when you find a company that really cares about their reputation and name.
We are both on the Whimsical Wed. hop so I'm hopping over to say hello and am following you on GFC

MommyDigger.com said...

I've not tried their products but that is good customer service! Hard to find these days and I would certainly be more likely to buy their products now because of this.

I'm a new follower from the Whimsical Wednesday Blog Hop!

Please stop on by and follow me at http://www.mommydigger.com and say hello :)